In the event of an infringement of the Your rights with respect to the Services, please send a complaint to The User shall have to apply to Connectee no later than within three months after the day when the User became aware or ought to have become aware of an infringement of their rights or lawful interests. All complaints will be examined and the User will be contacted as soon as possible, but not later than within 14 days.

User’s right to turn to the State Consumer Rights Protection Authority
In a case where Connectee has refused to resolve the User's complaint, or the User does not agree with the solution offered by Connectee and considers that the User’s rights have been violated or the User’s interests have been harmed, the User may lodge a complaint concerning the Purchase Services with the Republic of Estonia Consumer Protection and Regulatory Authority.