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Cards guideline
Experience the future of payments with Connectee! Our innovative card solution empowers you to manage your finances with ease, convenience, and security. Whether you need to withdraw cash at ATMs or make online or offline purchases, our card has got you covered. With the flexibility to choose between a virtual or plastic card, tailored to your lifestyle, you'll enjoy seamless transactions worldwide. As a EUR-based card, you can use it to make purchases or withdraw cash in any currency, anywhere Visa is accepted, giving you the freedom to travel and shop globally with confidence. Get your Connectee card today and discover a hassle-free payment experience!
  • Step 1: Registration
    To complete your registration, enter your email address, phone number, and country, then confirm your email and phone number with the codes sent to you. After that the system will ask you to specify your name and surname.
  • Step 2: Verification
    Click on the "Compliance" button and complete the verification process. Document verification is mandatory to order a card. To learn more about how to verify your account, please click here.
  • Step 3: Ordering a New Card
    Go to the "Cards" section and Click on the "Order a new card" button.
  • Step 4: Selecting the Card Type
    Choose the desired card type:

    • "Virtual" for a virtual card or "Plastic" for a physical card. Click here to learn more about Cards type.
    • Click "Next".
  • Step 5: Configuring Card Settings
    On the settings screen, please choose your preferred setting and set a password with more than 8 characters, including lowercase and uppercase letters, a number, and one of the following special characters: ! / # $.

    Leave the limits unchanged and click the "Save" button.

    To learn more about the implications of each setting, please visit our FAQ page here.
  • Step 6: Delivery Address and Order
    If the delivery address is correct, click "Next".

    If you need to change the address, click "Change address" and enter the correct information. Please note that this is relevant only when you order a Plastic Card. We also would like to emphasize that this option, unfortunately, is only available to a limited list of countries that you can see here.

    Check the checkboxes and click "Proceed to card order".
  • Step 7: Payment. Deposit method
    In the payment window, select Select your preferred deposit method:

    1. Crypto: Select Crypto as the deposit type and copy the wallet address to deposit crypto from a service where you have funds.
    2. Important: Make sure to select the correct network (e.g. Bitcoin (BTC), Ethereum (ETH), etc.) when depositing crypto, as transactions sent on the wrong network may be lost or delayed.
    3. Card: Select Bank Card as the deposit type, enter the amount and fiat currency, and follow the prompts to complete the transaction.
    4. Wire Transfer: Select Wire Transfer as the deposit type, choose between SEPA and SWIFT, enter the country of your bank, amount, and fiat currency, and follow the prompts to complete the transaction.
  • Step 7: Payment. Details
    Follow the specific steps for your chosen deposit method:

    1. For Card Deposit: Review the summary, including limits, approximate delivery time, and fees. Check the box to agree to our Terms and Conditions, and enter your card information to complete the transaction.
    2. For Wire Transfer: Review the summary, including limits, approximate delivery time, and fees. Enter your bank account details, choose the bank details to wire the transfer, and review the summary before pressing Create.

    Important Note: We apologize for any inconvenience this may cause, but please be aware that our card deposit method currently has a minimum amount of 50 EUR. We are working to implement changes to this policy in the near future, and appreciate your understanding in the meantime.
  • Step 8: Submitting the Order
    To proceed, please click the 'Create' button to submit your order. Our team will process your application. If you have any further questions or need assistance with payment-related inquiries, you can contact customer support or create a ticket.

    Upon successful release, a status will appear, and you will receive a notification. You will also be able to access the card information.
  • Step 9: Top Up Your Card on Connectee
    To top up your Connectee card using a Wire transfer, follow these steps:

    1. Go to the "Cards" section on Connectee's platform.
    2. Select the card you want to top up and click "Top up".
    3. Choose SEPA transfer as the top-up method.
    4. Enter the amount you want to add to your card in fiat currency.
    5. Review the details, including fees, and confirm.
    6. Follow the instructions to complete the top-up that you will see on the screen.
    Once the funds have been transferred and processed, your Connectee card will be topped up, and you can start using it for transactions. Please note that SEPA transfers may take 1-3 business days to be processed. If you have further questions or need assistance with the top-up process, contact Connectee's customer support or create a ticket.

    To sell crypto into your Connectee card, follow these steps:

    1. Go to the Cards section.
    2. Click on Details of the card you wish to top up.
    3. Click on "Card TopUp" at the top right window.
    4. Select Crypto for the withdrawal.
    5. Confirm the fee and solve the captcha to process the transaction.
    We appreciate your trust in Connectee for your crypto exchange needs. Our team is committed to delivering exceptional service and support, and we're excited to help you achieve your financial goals.
  • Step 1: Registration
    To complete your registration, enter your email address, phone number, and country, then confirm your email and phone number with the codes sent to you. After that the system will ask you to specify your name and surname.
  • Step 2: Verification
    Click on the "Compliance" button and complete the verification process. Document verification is mandatory to order a card. To learn more about how to verify your account, please click here.
  • Step 3: Ordering a New Card
    Go to the "Cards" section and Click on the "Order a new card" button.
  • Step 4: Selecting the Card Type
    Choose the desired card type:

    • "Virtual" for a virtual card or "Plastic" for a physical card. Click here to learn more about Cards type.
    • Click "Next".
  • Step 5: Configuring Card Settings
    On the settings screen, please choose your preferred setting and set a password with more than 8 characters, including lowercase and uppercase letters, a number, and one of the following special characters: ! / # $.

    Leave the limits unchanged and click the "Save" button.

    To learn more about the implications of each setting, please visit our FAQ page here.
  • Step 6: Delivery Address and Order
    If the delivery address is correct, click "Next".

    If you need to change the address, click "Change address" and enter the correct information. Please note that this is relevant only when you order a Plastic Card. We also would like to emphasize that this option, unfortunately, is only available to a limited list of countries that you can see here.

    Check the checkboxes and click "Proceed to card order".
  • Step 7: Payment. Deposit method
    In the payment window, select Select your preferred deposit method:

    1. Crypto: Select Crypto as the deposit type and copy the wallet address to deposit crypto from a service where you have funds.
    2. Important: Make sure to select the correct network (e.g. Bitcoin (BTC), Ethereum (ETH), etc.) when depositing crypto, as transactions sent on the wrong network may be lost or delayed.
    3. Card: Select Bank Card as the deposit type, enter the amount and fiat currency, and follow the prompts to complete the transaction.
    4. Wire Transfer: Select Wire Transfer as the deposit type, choose between SEPA and SWIFT, enter the country of your bank, amount, and fiat currency, and follow the prompts to complete the transaction.
  • Step 7: Payment. Details
    Follow the specific steps for your chosen deposit method:

    1. For Card Deposit: Review the summary, including limits, approximate delivery time, and fees. Check the box to agree to our Terms and Conditions, and enter your card information to complete the transaction.
    2. For Wire Transfer: Review the summary, including limits, approximate delivery time, and fees. Enter your bank account details, choose the bank details to wire the transfer, and review the summary before pressing Create.

    Important Note: We apologize for any inconvenience this may cause, but please be aware that our card deposit method currently has a minimum amount of 50 EUR. We are working to implement changes to this policy in the near future, and appreciate your understanding in the meantime.
  • Step 8: Submitting the Order
    To proceed, please click the 'Create' button to submit your order. Our team will process your application. If you have any further questions or need assistance with payment-related inquiries, you can contact customer support or create a ticket.

    Upon successful release, a status will appear, and you will receive a notification. You will also be able to access the card information.
  • Step 9: Top Up Your Card on Connectee
    To top up your Connectee card using Wire transfer, follow these steps:

    1. Go to the "Cards" section on Connectee's platform.
    2. Select the card you want to top up and click "Top up".
    3. Choose SEPA transfer as the top-up method.
    4. Enter the amount you want to add to your card in fiat currency.
    5. Review the details, including fees, and confirm.
    6. Follow the instructions to complete the top-up that you will see on the screen.
    Once the funds have been transferred and processed, your Connectee card will be topped up, and you can start using it for transactions. Please note that SEPA transfers may take 1-3 business days to be processed. If you have any further questions or need assistance with the top-up process, you can contact Connectee's customer support or create a ticket.

    To sell crypto into your Connectee card, follow these steps:

    1. Go to the Cards section.
    2. Click on Details of the card you wish to top up.
    3. Click on "Card TopUp" at the top right window.
    4. Select Crypto for the withdrawal.
    5. Confirm the fee and solve the captcha to process the transaction.
    We appreciate your trust in Connectee for your crypto exchange needs. Our team is committed to delivering exceptional service and support, and we're excited to help you achieve your financial goals.