Customer Due Diligence & KYC Overview

Why We Verify Customers
Connectee OU verifies customer information to protect account security, prevent financial crime, and comply with Lithuanian and EU regulations. This process helps safeguard lawful and responsible use of our services.

What Information We May Collect
In line with legal requirements, we collect only the information necessary to verify identity and understand the nature of the customer relationship. This may include:
For individuals (general categories only):

• identity information (e.g., government-issued identification);
• proof of residency (e.g., official documents confirming address);
• information required to understand the purpose of the relationship.

For businesses (general categories only):

• registration and corporate information;
• details of directors and beneficial owners;
• information confirming business activities and operational address.

Additional information
In certain situations required by law or risk indicators, we may request additional documents, such as clarifications regarding the nature of activity or the lawful origin of funds.
We do not publicly disclose specific thresholds, risk scoring, or internal criteria.

Who We Cannot Serve
To comply with regulatory requirements and maintain a safe platform, Connectee OU does not onboard or provide services to:
1. Sanctioned individuals and entities listed under:

• EU sanctions
• UN sanctions
• Lithuanian national sanctions

2. Persons or entities linked to high-risk jurisdictions
We do not serve customers operating from, incorporated in, or acting on behalf of jurisdictions subject to international sanctions or severe AML/CTF concerns, including but not limited to:
Russia, Belarus, Iran, North Korea (DPRK), Syria, Afghanistan, Myanmar (Burma), Sudan/South Sudan, Yemen, Libya, Zimbabwe, and regions such as Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia.
(This list is non-exhaustive and may change according to EU/UN updates.)

3. High-risk or prohibited sectors:

• illegal goods or services;
• weapons, military equipment, or dual-use items;
• narcotics or controlled substances;
• human trafficking, exploitation, or child abuse material;
• unlicensed gambling or betting;
• cybercrime, fraud, or ransomware-related services;
• unlicensed financial services or unregulated virtual asset schemes;
• activities intended to obscure, disguise, or misrepresent the origin of funds.

Ongoing Monitoring
We continuously monitor customer activity to ensure consistency with the customer profile and regulatory requirements. This may include periodic updates or verification requests. Where required by law, we may ask for additional information.

Reporting Obligations
If suspicious activity is detected, Connectee OU is legally required to report it to the Financial Crime Investigation Service (FCIS). This is a statutory obligation under Estonian and EU AML/CTF laws.

Customer Responsibilities
To maintain a secure environment, customers must:

• provide accurate and up-to-date information;
• notify us of any material changes;
• use our services lawfully and transparently.

Failure to meet legal or risk requirements may result in restrictions or termination of services.

Data Protection
Personal data is processed and stored in accordance with GDPR and Estonian AML laws. Data collected for AML/CTF purposes is retained for the legally required period. More information is available in our Privacy Notice.

Contact
For CDD/KYC or compliance-related inquiries:
compliance@connectee.io
For data protection matters (DPO):
dpo@connectee.io